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Technical Cooperation Project for the State of Qatar – Phase 2 - Final evaluation

eval_number:

3529

eval_url:

https://webapps.ilo.org/ievaldiscovery/eval/3529

lessons_learned:

themes:

theme:

Results-based management

category:

Organizational issues

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comments:

ILO Project Office Doha; workers

challenges:

Inability of the ILO Project office in Doha to follow up on all access to justice cases as a result of the absence of dedicated staff to manage the complaints and follow up on the cases. The office is only able to follow up on cases that are high profile while the regular complaints especially the individual ones are not followed up until being resolved.

success:

The collective cases and high profile ones are followed up until a decision is taken because ILO staff continue to follow up with MOL and maintain open channels of communication to ensure that a decision is taken.

context:

Potential use digital solutions, including artificial intelligence, could be explored to respond in a timely manner to queries, particularly those more straightforward cases, and even to track and monitor the cases.

description:

The ability to follow-up on access to justice cases within the ILO office is limited due to downsizing as well as to the volume of the cases, making it challenging to ensure adequate management of cases. It is important to consider the value added of the direct legal assistance taking in consideration that it has been impossible to follow up each case until its final resolution. Except for some high profile (and usually collective) cases, the involvement of the ILO ends at the time of communicating MOL feedback to the concerned worker.

administrative_issues:

Resources, design, implementation

url:

https://webapps.ilo.org/ievaldiscovery/lessons/1094838

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location:

country:

Qatar

region:

Arab States

---

eval_title:

Technical Cooperation Project for the State of Qatar – Phase 2 - Final evaluation