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Towards an inclusive national social protection system and accelerating decent job opportunities for Syrians and vulnerable Jordanians - Midterm joint evaluation

eval_number:

3277

eval_url:

https://webapps.ilo.org/ievaldiscovery/eval/3277

lessons_learned:

themes:

theme:

Planning and programme design

category:

Organizational issues

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comments:

ILO project staff UNICEF project staff Field staff Tripartite constituents

challenges:

The negative lesson is that a multi-level, high-budget project with several work strands has the potential to result in communication and coherence challenges which cause delays, and can undermine relationships if not addressed.

success:

The introduction of formal mechanisms to support improved project communication and coordination, such as the Steering Committees have begun to addressed these challenges. This demonstrates an acknowledgement of a challenge and a response to address it.

context:

With a joint project between two UN Agencies and 21 stakeholders, communication challenges should not have been underestimated. Procedures are now in place to address them, and these should be supported so as to streamline activities and avoid delays.

description:

The lesson to be learned is that, for a project of this size, and with over 20 different stakeholders, clear lines of communication with tripartite constituents, in the form of project steering committees, should be established from the outset. This project is composed of three distinct outcomes, with separate objectives, resources, and staffing. The initial targets set were unable to be met in the designated timeframe, which resulted in the need for a no-cost extension, and revisions to the project scope. It is important to ensure that the project is delivered in a collaborative manner, which avoids siloes between ILO and UNICEF, or between staff working on different outcomes. The introduction of the Higher Coordination Committee, and the Madad Project Steering Committee has improved communication between Agencies, stakeholder, and staff, and this should be enhanced over the remainder of the programme. This opinion was expressed by project staff, stakeholders, and the donor, and validated through KIIs, and discussion in the staff workshop.

administrative_issues:

Staffing, design, and implementation issues were all identified, and addressed through the introduction of new procedures.

url:

https://webapps.ilo.org/ievaldiscovery/lessons/1103688

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location:

country:

Jordan

region:

Arab States

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eval_title:

Towards an inclusive national social protection system and accelerating decent job opportunities for Syrians and vulnerable Jordanians - Midterm joint evaluation