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Sustaining Competitive and Responsible Enterprises (SCORE) Phase IV - Global

eval_number:

1085681

eval_url:

https://webapps.ilo.org/ievaldiscovery/eval/1085681

lessons_learned:

themes:

theme:

Programme sustainability

category:

Organizational issues

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comments:

SME unit at Enterprises at ILO HQ and ILO-staff involved in all different countries, where SCORE activities are still being implemented

challenges:

The agreement with GiZ on SCORE delivery to SMEs in Tunisia goes against the sustainability approach of SCORE and can have negative consequences on the sustainability of SCORE results on these SMEs and subsequently it might hurt the image of SCORE in the country and beyond

success:

When SMEs see the value of BDS-delivery, they are willing to pay for it and otherwise they might benefit from national subsidy schemes. Those who pay for SCORE services also make better use of SCORE training and methods and in embedding enterprise improvement teams

context:

Providing SME services for free is contradictory to enterprise development logic and to sustainability. Subsidizing services to SMEs is common practice and many countries provides such subsidy schemes to which SCORE can be linked (and which is also done regularly).

description:

ILO in looking for sustainability for SCORE training has entered into an agreement with GiZ in Tunisia that is contradictory to the SCORE approach with respect to building ownership of SMEs and strengthening sustainability of SCORE delivery by asking payment for SCORE services. In new agreements, it is recommended to adhere more strongly to this approach, as there is ample proof that BDS services, while they can be offered against subsidised rate it should not be offered completely free.

administrative_issues:

There are no budgetary or administrative issues related to this challenge. Though caution is needed in preparing and negotiating new contracts with potential new donors of SCORE service delivery in specific countries.

url:

https://webapps.ilo.org/ievaldiscovery/lessons/1104195

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location:

country:

Global

region:

Global

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country:

Tunisia

region:

Africa

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eval_title:

Sustaining Competitive and Responsible Enterprises (SCORE) Phase IV - Global