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Improvements of livelihoods of vulnerable households in urban and peri-urban areas of Galkayo - Final evaluation

eval_number:

2489

eval_url:

https://webapps.ilo.org/ievaldiscovery/eval/2489

lessons_learned:

themes:

theme:

Resource management

category:

Organizational issues

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comments:

Local administration, Business owners

challenges:

Local authority staffs were not enthusiastic to adopt the use of the AIMS and BIMS systems even after training, possibly for the fear of the unknown, until the mayors intervened and directed the revenue officers to make use of the systems.

success:

This realization shed more light on the need to sensitize the revenue officers more for them to understand the objectives. Further, it was also evident that the mayors, despite the fact that they were not the immediate users of the systems, also needed to understand issues around the systems so as to enable them monitor its effective utilization.

context:

Changes in administration of local authorities in Galkayo were quite frequent. Within the project period mayors in the two local authorities had been changed three times, which required the project to brief the new mayors of the project objectives every time there was a change. Given that AIMS and BIMS had just been implemented in the local authorities, their continued use required consistent push by the mayors. This was based in the experience that not all officers were ready to embrace the systems. However, mayors could only push for the continued use of the systems if they understood the systems and the benefits they brought to the local authorities. Otherwise automatic continued use of the systems was not guaranteed, at least in the initial years of their use.

description:

Effectiveness and sustainability of the AIMS and BIMS systems was dependent on the good will and understanding of the system by senior officers in local authority. It was important that decision makers in the local authority were up to date and clearly understood the project interventions at all levels. Mayors, as the Chief officers at the local authorities, it was important for them to understand the AIMS and BIMS systems for them to sanction its use in their local authorities. It was for example noted that when revenue officers had refused to use the systems, it was the intervention of the mayors that got them to embrace the technology. Similarly when the authorities in the south had refused to release their tariffs, it was consultations with the mayor that resolved the issue. Their will would certainly carry the day.

administrative_issues:

N/A

url:

https://webapps.ilo.org/ievaldiscovery/lessons/214009

---

location:

country:

Somalia

region:

Africa

---

eval_title:

Improvements of livelihoods of vulnerable households in urban and peri-urban areas of Galkayo - Final evaluation