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Inclusive labour markets for job creation in Ukraine - Midterm joint evaluation

eval_number:

2849

eval_url:

https://webapps.ilo.org/ievaldiscovery/eval/2849

lessons_learned:

themes:

theme:

Tripartism & constituent partnerships

category:

Organizational issues

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comments:

Staff and trainers in social partners FPU, KVPU and FEU Users of services in the social partner organisations Counsellors in State Employment Services

challenges:

Few, including availability of staff for training and member assessment.

success:

New member services have been introduced by Trade Unions following the needs assessment of two union organisations (FPU and KVPU), as well as by FEU. Better services within communication, legal aid, and youth development are now fully taken on board in unions and will be delivered independently. Upgrading of training to ToT will ensure better continuity of the received skills and knowledge. All social partners stressed that they would use the acquired knowledge and skills in the future, as well as systems, staff and plans for continuing to do so.

context:

Under Outcome 3 of the ILMJC, Output 3.3, Improved demand-driven service provision by social partners have been introduced, partly through linking up with Danish social partners. Needs assessments were conducted by Danish partners of FPU, KVPU and FEU in 2019. These partly formed the background for further development of surveys of their members and clients, including specific capacity building and provision of tools and guidance (mainly on distance) In 2020, ILMJC has further worked with trade unions to roll out improved services to their members within communication, youth development and legal aid

description:

Better services by social partners: An improved understanding of clients’ or members’ needs ensures better service provision. Examples include (not exhaustive): Survey of members by Federation of Employers of Ukraine, FEU; a Customers Relation Management (CRM) software in FEU; clients’ feedback to State Employment Service; A mobile app developed by KVPU for union activists).

administrative_issues:

Development of member services for social partners requires relatively intensive technical assistance and good tools and models (which can be adapted) for rolling out services Implementation of training and provision of TA can be carried out by implementing agencies, but funding and supervision is a requirement

url:

https://webapps.ilo.org/ievaldiscovery/lessons/227825

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location:

country:

Ukraine

region:

Europe and Central Asia

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eval_title:

Inclusive labour markets for job creation in Ukraine - Midterm joint evaluation