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Improving working conditions in the ready-made garment sector Phase 2 (RMGP II) and Building responsible value chains in Asia through the promotion of decent work in... - Cluster evaluation

eval_number:

2743

eval_url:

https://webapps.ilo.org/ievaldiscovery/eval/2743

lessons_learned:

themes:

theme:

Labour relations

category:

Governance and Tripartism

---

comments:

The target users of these lessons and recommendations are the employees in the industrial sector who may need to file grievances or seek assistance through the helpline service. The beneficiaries are the employees themselves, as they can access a dedicated platform to voice their concerns and seek support. The organization or entity operating the helpline service, such as DIFE, also benefits by promoting a safe and supportive work environment.

challenges:

Lack of gender sensitivity: Failing to guide female callers to female focal points may create discomfort and hinder effective communication, reducing the effectiveness of the helpline in addressing sensitive issues. Limited awareness and promotion: Insufficient advertising campaigns may result in low awareness among employees about the helpline service, limiting its utilization and impact. Slow response times: Delays in responding to complaints can lead to frustration and diminished trust in the helpline service, discouraging employees from using it in the future.

success:

Gender-sensitive approach: Providing a female focal point for female callers fosters a more comfortable and trusting environment for discussing sensitive matters, improving the effectiveness of the helpline service. Effective communication and awareness: Conducting advertising campaigns helps raise awareness among employees, ensuring they are well-informed about the helpline's purpose, availability, and benefits. Timely response: Promptly addressing complaints demonstrates the commitment to resolving employee concerns, enhancing trust in the helpline service, and encouraging ongoing usage.

context:

There is a slow uptake of DIFE’s help line service. The direct helpline service for employees to file grievances would need to recognise gender-specific needs for effective communication. Also, for promoting the help line, resources would be needed for advertising campaigns, and for ensuring that helpline respond to complaints in a timely manner.

description:

DIFE's helpline service is a much-needed support to workers to raise their grievances but it would need to improve its accessibility, gender sensitivity, and prompt resolution to maintain trust and encourage utilization.The direct helpline service, which DIFE introduced, has made it easier for employees to file grievances, but there are still a number of issues that need to be resolved if the system is to be effective. First, it's crucial to guide a female caller to a female focal point when she dials the helpline since women could feel better at ease discussing delicate topics like harassment and health with a female representative. Second, more awareness and advertising campaigns are required to inform employees about the helpline and its offerings. Last but not least, it is critical to respond to complaints as soon as possible because a slow response may deter employees from using the service.

administrative_issues:

-

url:

https://webapps.ilo.org/ievaldiscovery/lessons/232401

---

location:

country:

Bangladesh

region:

Asia and the Pacific

---

eval_title:

Improving working conditions in the ready-made garment sector Phase 2 (RMGP II) and Building responsible value chains in Asia through the promotion of decent work in... - Cluster evaluation