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Sustaining Competitive and Responsible Enterprises (SCORE) programme, Phase III - Midterm evaluation

eval_number:

3163

eval_url:

https://webapps.ilo.org/ievaldiscovery/eval/3163

lessons_learned:

themes:

theme:

Small or micro - enterprises

category:

Enterprises

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comments:

SMEs and micro-enterprises with less than 250 workers.

challenges:

• The cost of SCORE training is too high for many enterprises. • Enterprises are reluctant to pay for training if they are used to training subsidies (e.g. from government). • Third party funding is not available in every case. • SCORE is not seen as unique in some markets, or the social justice component is not valued by SME owners/managers.

success:

SCORE methods can be adapted to suit local market conditions and demand. The training is of consistent high quality and well-regarded. Third party funding is available in a significant number of countries. SCORE methods are considered superior to other products.

context:

SCORE is most impactful where the target SME group is not already served by other productivity-related training (e.g. Kaizen). Sustainability is best achieved where SMEs are a priority for development organisations, and they are able to fund SME training. In some countries/situations this funding is necessary to persuade SME owners to invest in training that has a public good component, especially when what they see as similar training is cheaper, less time consuming and does not address issues around working conditions and decent work.

description:

SCORE training is a well-regarded and to a degree innovative method, well-suited to the needs of smaller SMEs (under 250 workers) and, with adaptation, to micro-enterprises as well. It provides workers and managers practical knowledge and experience to improve productivity and working conditions and increase decent work. The extent to which there is demand for the training varies considerably according to local market conditions. SMEs in the SCORE target group tend strongly to be unwilling or unable to invest in training. However, it is possible to deliver SCORE training and SCORE-influenced training on a sustainable basis (i.e. without ILO support), but not in all countries or sectors.

administrative_issues:

The market conditions that affect SCORE’s sustainability need to be understood early on and taken into account in the design of training products as well as in marketing and capacitating local partners. Indicators to allow sustainability in the market to be tracked should be incorporated into M&E and other management systems.

url:

https://webapps.ilo.org/ievaldiscovery/lessons/250856

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location:

country:

Inter-Regional

region:

Inter-Regional

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eval_title:

Sustaining Competitive and Responsible Enterprises (SCORE) programme, Phase III - Midterm evaluation