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Outcome evaluation of MMR801, Strengthened capacity of employers organizations - Independent evaluation

eval_number:

2653

eval_url:

https://webapps.ilo.org/ievaldiscovery/eval/2653

location:

country:

Myanmar

region:

Asia and the Pacific

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eval_title:

Outcome evaluation of MMR801, Strengthened capacity of employers organizations - Independent evaluation

recommendations:

date:

2019-06-25 00:00:00.0

themes:

theme:

Constituents

category:

Employers - capacity building

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action_plan:

ACTEMP agrees with the need for UMFCCI and MGMA to have more insights on members issues, priorities and expected services. UMFCCI and MGMA should establish a regular system to gather members needs in a systematic way, assess the quality of service provision, assess the overall members’ satisfaction. Ideally both organizations should also adopt a CRM system in which member interactions of all types are kept in a consolidated database. However, UMFCCI and MGMA are very weak at information management, and there are numerous barriers to the implementation of a systematic member database. These include overburdened staff and poor collaboration between departments. The project, in close collaboration with UMFCCI and MGMA, will: - Design and run a members needs assessment (which should ideally be conducted every 2-3 years) -Introduce a systematic evaluation system of training and advisory services rendered to members -Design a members satisfaction survey to be conducted once per year -Suggest the adoption of a CRM system to register all types of interactions with members and produce automatic reports and presentation of how other EBMOs are using the CRM

management_response:

Partially Completed

progress:

Partially achieved

admin_units:

ILO-Yangon

title:

ILO should encourage the staff teams at both UMFCCI and MGMA, when they are meeting with businesses, perhaps whilst training, to use the opportunity to gather intelligence about issues and priorities and indeed on their views on the association and what it could do better. (Medium priority; no resources required.)

project_symbols:

NO_DC_SYMBOL_42

url:

https://webapps.ilo.org/ievaldiscovery/recommendations/12371

information_source:

Country Office

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