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Stimulating innovation and impact insurance in Africa - Final evaluation

eval_number:

3331

eval_url:

https://webapps.ilo.org/ievaldiscovery/eval/3331

location:

country:

Africa - regional

region:

Africa

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eval_title:

Stimulating innovation and impact insurance in Africa - Final evaluation

recommendations:

date:

2026-05-13 00:00:00.0

themes:

theme:

Organizational issues

category:

Knowledge management

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comments:

Depending on funding availability, customer sensitisation and awareness creation activities are built into (all) projects. For improving potential customers’ understanding, activities have been explicitly conducted in Rwanda and Senegal and Benin (with partners). For other projects - in Caribbean and In Kyrgyzstan we are in the process of developing a complete customer toolkit that can be used by insurers and other organisations to explain insurance concepts to customers that can enable informed decision making by them.

management_response:

Action not yet taken

progress:

No implementation

admin_units:

ENTERPRISES

title:

Recommendation 3: Strengthen user education and grievance mechanisms alongside digital rollouts Digital platforms should be complemented with user-friendly training, multilingual communication campaigns, and effective grievance redress systems. This will improve transparency and rebuild trust in areas affected by payout delays or basis risk.

project_symbols:

RAF/20/02/FRA

url:

https://webapps.ilo.org/ievaldiscovery/recommendations/2363593

information_source:

Head Quarters

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